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Pinball Wizard Controller - Poor Service?!

Started By gusphan , May 04 2011 02:24 PM

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137 replies to this topic

#101 bossgp

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Posted 28 June 2011 - 05:19 AM

Hi
What is the update on this product ?
I was looking for a motion board and the plunger set, but the heavy waiting time is just not acceptable,
when are you going to have them or does anyone have a second hand one for sale...

#102 Noah Fentz

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Posted 28 June 2011 - 05:44 AM

They'll be in this week.

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#103 oooPLAYER1ooo

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Posted 28 June 2011 - 05:45 AM

good news Paul i will be ordering one from you smile.gif

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#104 bossgp

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Posted 28 June 2011 - 08:00 AM

Great news... any idea on the price, I'll need freight to Brisbane Australia too ???

#105 Noah Fentz

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Posted 28 June 2011 - 02:56 PM

Kits will be $139.99 USD (MSRP).

Can't be certain on shipping until I get them, pack them, and weight them.


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#106 bossgp

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Posted 28 June 2011 - 11:16 PM

No worries.... put me down for one please

#107 JMSTECH

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Posted 29 June 2011 - 07:48 AM

Shipping shouldn't be too bad if sent by USPS with tracking plus Noah should get boxes for free from the post office compliments of USPS.

John

#108 bossgp

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Posted 01 July 2011 - 11:25 PM

This week is almost finished so did they show up or not, I have been after one for about a year now, everytime and everywhere I want to order one from this week turns into next week into next month into never,
Seriously we need another manufacturer and supplier for these who can deliver quickly

#109 Noah Fentz

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Posted 01 July 2011 - 11:39 PM

Kits are now available on the VirtuaPin site.

http://virtuapin.net...;products_id=39

I'll be keeping them in stock as best I can. Hopefully, I can 'nudge' them in the right direction, if they are in high demand.

PS - I know this time around, the accelerometers were discontinued, and they had to find a replacement part that was compatible. I'm sure they have that issue ironed out now.

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#110 JMSTECH

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Posted 02 July 2011 - 04:31 AM

Noah,

You Da Man! wink.gif

Thanks! biggrin.gif

John

#111 tamoore

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Posted 05 July 2011 - 10:55 PM

QUOTE (tamoore @ Jun 16 2011, 08:54 PM) <{POST_SNAPBACK}>
QUOTE (michaelinfurs @ Jun 16 2011, 03:53 PM) <{POST_SNAPBACK}>
mine took 3 months \ but now that i have it \ it kinda rocks \ it really does give you a great feel while playing

michael t



I called today and was told that a new order was in this week, and I was on the list to have my unit shipped next week.


Do I believe he was being honest?


Hell no.....


But, We'll see..... wink.gif



It seems as though my impression of the phone conversation was more-or-less, accurate.
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#112 Noah Fentz

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Posted 06 July 2011 - 01:16 AM

What did you order, the PBW or the Mot-Ion Board and Plunger Kit?

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#113 tamoore

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Posted 06 July 2011 - 01:45 AM

QUOTE (Noah Fentz @ Jul 5 2011, 09:16 PM) <{POST_SNAPBACK}>
What did you order, the PBW or the Mot-Ion Board and Plunger Kit?


The Pinball Wizard.
I am, therefore I run.

#114 Noah Fentz

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Posted 06 July 2011 - 01:51 AM

I'll ask about it for you.

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#115 tamoore

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Posted 06 July 2011 - 02:00 AM

QUOTE (Noah Fentz @ Jul 5 2011, 09:51 PM) <{POST_SNAPBACK}>
I'll ask about it for you.


Thanks. I appreciate that.


I am, therefore I run.

#116 arngrim

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Posted 10 July 2011 - 06:03 AM

Hi,

I have ordered a Pinball Wizard Controller more than a month ago.

On the site, they say it takes 2 or 3 weeks for the delivery, I haven't received anything.

I have sent a mail to the support beginning of this week and didn't receive a response either.

If you can help.

Thanks wink.gif
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#117 chriz

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Posted 10 July 2011 - 09:48 AM

cancel your order and buy it from www.wolfsoft.de, they have it in stock and are located in germany. so it should be very fast in belgium.

cheers
Chris
 

 

#118 arngrim

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Posted 11 July 2011 - 09:32 AM

QUOTE (chriz @ Jul 10 2011, 11:48 AM) <{POST_SNAPBACK}>
cancel your order and buy it from www.wolfsoft.de, they have it in stock and are located in germany. so it should be very fast in belgium.


Hi Chris,

That's good to hear, I hope the PBW is not sent yet, so I can cancel indeed.

And I hope I will have the possibility to cancel my order, as they even haven't replied to my mail...
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#119 Noah Fentz

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Posted 11 July 2011 - 09:32 PM

Hi guys,

I just got off the phone with Dave, and he has assured me that they will be shipping them out in the next 2-3 weeks. The problem was in the manufacturing. I can speak from experience here when I say things don't always go the way you want them to go when you're dealing with multiple suppliers.

Hang in there, they're on the way!

wink.gif



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T2.jpg Sorcerer.jpg Breakshot.jpg Firepower.jpg GorGar.jpg StarTrek.jpg


My Photobucket Resources
Whether You Believe You Can, Or You Can't, You Are Right." - Henry Ford
The future of pinball lives, it just needs to be nurtured!
If you're here to stab me in the back, you're going to have to get in line.

#120 bossgp

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Posted 11 July 2011 - 09:57 PM

Hey Noah, so you still have stock, ready to send out now ? have you worked out the postage to Australia as yet ?
I am still keen to buy just waiting on those factors
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