137 replies to this topic

[Noah Fentz]

I think you're missing the point.

If you pull back, you can't let up before releasing. You can only release at the best-guessed time for the strength you want.

A Nanotech plunger, like a real plunger, you can pull back, then let up to shoot at less than full strength.

[007]

No, I understand. I'm just messing with you.

I'm going to go for the simple version in any case, i.e. on-off. It comes down to cost. I'm sure I'll have fun anyway.

[thewool]

007 - what the video shows and what you describe is what I have installed, cheap and effective and works fine. You can still make skill shots no problem, just need to approach it differently and this also requires 'skill'.

I've read so many negative things about the Nanotech from constant re-calibration and faffing on, most tables don't support it, and now this customer comms debacle... then factor in I would be an overseas customer. For me, why go through all the hassle when the simpler alternative does the job well.

[maxxsinner]

I must have sent 6 or 8 emails with regards to sending them to Australia but got no response.
In the end I ordered my from wolfsoft as he had them in stock and I was ordering gear from there anyway.

[Dazz]

Hey Paul, let me know as soon as you find out what the status is with NanoTech. I really want to order a Mot-Ion kit, but I'm not going to wait weeks or even months for it.

[Noah Fentz]

I'm going to see about carrying them on the VirtuaPin site.

About recalibrating ...

I've done it ONCE on my unit, moved it to Chicago, back home, then the Michigan Pinball Expo, back home again, and it works just like the first time I set it up. I think it boils down to how the board is set up in the cabinet, personally, and we set it up in our units to make calibration as easy and accurate as possible.

[kruge99]

I'm going to see about carrying them on the VirtuaPin site.

About recalibrating ...
...
I think it boils down to how the board is set up in the cabinet, personally, and we set it up in our units to make calibration as easy and accurate as possible.

I agree, calibration should be rather simple. I wish that Nanotech had included a piece of paper with my motion adapter kit with a picture showing their recommended installation.

I'm in the middle of designing my dual-screen Virtual Pinball/MAME cabinet and I'm still trying to figure out where I'm going to put all the buttons, joysticks, and plunger on the controller surfaces while still being able to properly locate the circuit boards.


Best Regards,
Todd.

[gusphan]

Thanks for all the replies to my original post. Since the company advertises on here, I'm guessing this is where they get their main customers from. Threads like this with a great deal of people complaining have to have a huge impact on the business they do. I would like to see a rep from the company comment on this situation.

[Mark Vincent]

Noah,

Where / how do you mount your board on your units? I bought the motion IO kit and I cant seem to get it to stay calibrated long enough to even play a game. Also, I love the idea of the plunger but I have not found a table that seems to work with it.

Thanks,
Mark

[vamp]

I ordered my pinball wizard controller, april 1st, and since no reply on e-mails.. 2 days ago i send another mail to nanotech.. but still no reply.

let's wait and see..

[moogster66]

I'm glad I went with a Tankstick.

[bladexdsl]

I wish that Nanotech had included a piece of paper with my motion adapter kit with a picture showing their recommended installation.

http://nanotechent.s.../mkit-guide.pdf

[Bob5453]

I wouldn't buy 2 dollar bills from this company for 1.00.

[chas]

It's been 3 weeks since I've ordered the Pinball Wizard Controller from Nanotech which retails for $299. Emailed them on Monday (to their sales email) asking for an ETA on when I can expect to receive the controller. Have heard NOTHING from them. I've heard it takes a few weeks to get this product, BUT, at least have the decency to respond to emails.


Very disappointed so far. This is not a cheap product, so the least they could do is maintain good communication with costumers who are willing to pay for their product, especially since they advertise on this site!


I'm strongly considering contacting my credit card company and getting my money back. If they don't answer emails now, will they if I have a problem down the road with the product (assuming I ever get it)??


In fairness to them, I will update this post once I have received some sort of satisfaction from them.

is it overseas customer service?
if so there could be a language barrier.
they dont understand english well.

i had a similar experience.
on the phone and email.
they sent me everything i did not ask for 3x.
gave them the part# and what i wanted.
send me what i payed for.
forget it.
i gave up.
i will never deal with them again.

Edited by chas, 05 May 2011 - 11:20 PM.

[Greywolf]

Chas,

Nanotech is not overseas as far as I know...

[chas]

Chas,

Nanotech is not overseas as far as I know...

well GW,
nanotech may not be overseas.
customer service might be somewhere else.
alot of business did go overseas.
alot of language barrier problems.
customer service is not what it used to be.
thats a whole new discussion if you want.

Edited by chas, 06 May 2011 - 12:52 AM.

[Bob5453]

Chas,

Nanotech is not overseas as far as I know...

well GW,
nanotech may not be overseas.
customer service might be somewhere else.
alot of business did go overseas.
alot of language barrier problems.
customer service is not what it used to be.
thats a whole new discussion if you want.

Chas, this company is one guy working out of the trunk of his car.

[KEG]

LMAO Bob. I think you hit the nail on the head with that one.

[chas]

Chas,

Nanotech is not overseas as far as I know...

well GW,
nanotech may not be overseas.
customer service might be somewhere else.
alot of business did go overseas.
alot of language barrier problems.
customer service is not what it used to be.
thats a whole new discussion if you want.

Chas, this company is one guy working out of the trunk of his car.

lol
that could be.
alot started out like that.
they were very ambitious.
look at Bill Gates.
i think he started in his garage.

[michaelinfurs]

even more reason to keep in touch with your customers \ i just want a response to my calls and e mails \ i respect he is a one man show, i just want a little feedback for my 300 dollar investment

michael t