It's an accessibility helper option in Windows called Sticky Keys. It's there because some people have issues holding down CTRL or SHIFT and pressing another key, either because they're missing a hand or they have motor coordination issues.
In Ease of Access in the Control Panel, you go to keyboard settings/make keyboard easier to use, and it will be under "make it easier to type". Go ahead and turn it off there, and also go into "Set Up Sticky Keys" and tell it not to turn it on when SHIFT is pressed five times. It's the one major accessibility feature in Windows that actively gets in the way of virtual pinball on a new install.