Hey if you are stocking Nanotech gear I would buy from you! Even pay you extra for supporting you since you are doing great things here. Also I like to add manufacturing electronics and catering to emails is not an easy task. Many times manufacturers are faced with component shortages because chip factories usually make a batch of a chip like a surface mount dsPIC33 for example in a certain amount to which they know will sell out, then they switch templates to make another type of chip and they usually have hundreds or thousands types of chip variations for different applications and only one factory. In the mean time buyers buy what they can and wait until the chip factories get around to producing that particular chip again.
Then there would be a lead time such as PCBs to be made (most likely China..then 1 to 2 weeks lead time and 1 week to ship to North America), individual parts to be sourced out (sometimes one outfit runs short so they have to chase around and find them in other places like Digikey, Mousers, Farnell etc), PCB assemblers also tack on a wait time as well... it all adds up in the delays and that's just one batch on one product! If they have several product line then that means more chasing around, more tech support, more email inquires etc. Investment can be high so juggling money around is pretty common. Then they must answer emails (from around the world...can take up much of their day alone), maybe assemble some stuff to cut down in costs, box, label, ship and it goes on and on. It's no wonder Nanotech customer service isn't all there even though they do deliver the goods at the end... they must be stressed out and constantly running in high RPM. If they take CC, then they probably come across CC scammers since they are a Internet business who is vulnerable; so another thing to contend with in a internet based business. So for a small outfit it's not easy as it looks, most people see the finished goods but do not understand how much work is involved in producing it. Just my two bits.
John
For the record, I have ordered and installed over a dozen of these now, and I have never had an issue with shipping or the functionality of the device.
I, too, am waiting on the next 'batch' to be completed for installation in new cabs, and I am confident in not only the product, but that they will deliver, now that the parts are available. I totally understand how it is to be at the mercy of a supplier and have it affect your own business's continuity, but it happens.
I'll be stocking these devices in the VirtuaPin Store in a few weeks, so for those who want to be assured fast shipping, keep an eye on the
VirtuaPin site.
Edited by JMSTECH, 02 June 2011 - 08:13 AM.
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